Trying

When & how do I return my home try-out product?

We know plans change and flexibility is awesome so we don’t force you to plan ahead. Simply go to your account and click on return to schedule a day and a 2 hours time slot. You can schedule a return same-day or days in advance, it’s up to you. For same-day pickups, please give us a 4 hour notice. We pick-up and deliver any day of the week between 10:00 a.m and 8:00 p.m and on Saturdays from 12:00 p.m to 8:00 p.m.

In what condition are the products I’m trying?

All our products are in either brand new or as good as new condition; each product is professionally cleaned and maintained by our trained staff before getting delivered to you. If a product is not functioning properly, please contact us and we will get a replacement product to you ASAP.

How do extensions work?

Automatically. Your 3 days trial starts from the moment the gadget reaches your hands and lasts 72 hours. We simply charge for every additional day the product is in your possession. This means it is totally up to you and completely flexible. Each additional day you hold the item past its original delivery time, you will be charged €3. The day you get the item is considered day 1. For example, if we deliver an item on a Monday at 3pm and pick it up on Thursday by 3pm you won’t get charged. If you return it after 3pm on the 4th day, you will be charged 1 additional day.

What happens if the item breaks?

No worries! Wear, tear, minor and accidental damages are all completely covered by the €5 order fee! Destruction, loss, or theft is not covered. Please inform us of any damage. If damages were caused by obvious negligence, we may charge up to 100% of the product’s value.

Can I keep the product I tried?

As trial products can come in different conditions depending on how many people have used them previously, we have to figure out a price that is appropriate for your trial product should you wish to keep it. Please contact support@nokking.com for any inquiries.

How do I prepare for the pick-up of my product?

As we are trying to build a new sharing community here at nok, we greatly appreciate if you made sure to return the product in the same condition you received it.

Wear and tear of products is to be expected, but gross negligence of cleanliness and consistent damages will lead us to block you from the service.

NOTE: Please also remember to unsync/wipe your devices before returing. Some devices (notably Apple products) are impossible to restore without the user’s passcode!

What happens if I forget to schedule my pick-up?

If you do not schedule your return pick-up slot by midnight on the 15th day of your try-out, we’ll assume that you either lost your product, decided to keep it, got it stolen or seriously damaged it. In this case, we will charge you a fee equivalent to the product’s retail price.

But rest assured, we care about your happiness and we understand people can make mistakes. If you totally forget on accident, just give us a call or shoot us an email and we will work it out!

Buying

What locations do you ship to?

We only ship in Germany at the moment, with 2 hour delivery (like our trying service) available in Berlin.

Are there any shipping costs & how long does it take for my product to arrive?

Berlin: Just pick a delivery date and timeslot at checkout and have your product at your door within 2 hours!

Outside of Berlin: We ship your order within 2 business days from having received it, depending on where you are located it could take up to 1 week to arrive; we’ll provide you with a tracking link so you can easily monitor your gadget’s arrival! All our prices are inclusive of shipping fees.

What’s your return policy?

You have 14 days from the day you received the purchased product to inform us of your intention to return it. You must also ship the product to us within those 14 days to be eligible for a full refund. The money should arrive in your bank account within 2 weeks from when we’ve received your return.

What kind of warranty do you offer?

Every time you buy a product, you are automatically eligible for a 2 years warranty for items in new condition and 1 year for second-hand items. If the product turns out to be faulty, we’ll either repair or replace it free of charge. Alternatively, we’ll give you a price reduction or a full refund. Simply inform us as soon as a problem arises and we’ll find the most suitable solution.

Paying

Which payment methods can I choose from?

We accept Paypal and Stripe (Credit/Debit cards).

Do you do risk assessments?

We’ll use the data provided when you place an order to run a standard risk assessment. This protects you from identity theft, and protects us from fraud. Your public credit score is not affected, no traces will be left on your credit history, and no check is recorded.

Can my order get declined?

In certain cases your order might be rejected. There are multiple possible reasons:

  • your first payment failed
  • additional documentation is required
  • your risk assessment hasn’t met our requirements

Please contact us if you face any issues with payment processing and we’ll find an adequate solution.

Security & Privacy

Why do I need to register to use your service?

Registering with us helps speed up the ordering process for you and easily allows you to keep track and manage your orders. We make it super easy on you by automatically creating you an account at check-out. Just choose a password and you’re set.

How secure is your site?

As safe as it possibly can be. We store any information you give us securely using high-level SSL encryption technology – the most advanced security software currently available for online transactions!

We are also fully GDPR compliant.

What personal information do I need to provide to use nok?

The minimum necessary to process your order, that is: your full name, billing and delivery address, email, phone number, and payment details.

If I return a product on which I inserted personal data, do I need to delete it?

We make sure all data is deleted before sending the product to the next customer. To be extra safe, it is wise to delete any personal information and unpair any cloud services & accounts before returning . So please make sure you backup any important data from your device before handing it back – nok is not liable for data loss!

Please remember to unpair your devices before returning; for certain products it is impossible to reset them without the current user unpairing it!

Partnering with nok

How do I get started?

Want to work with us? Awesome – we’re always open to listing great new products or hearing your partnering ideas. Please email us at partnerships@nokking.com with your proposal or deck along with a link to your website – you’ll hear back from us shortly.

PR requests?

Interested in featuring nok in your next story? Let’s talk: partnerships@nokking.com