COMMON
How is this free? Seems too good to be true...

We partner with innovative, high quality brands to give you free access to the latest products to try at home! We promise an elevated, more sustainable way to shop online and try a product before you decide to buy.

As we are currently in beta in the US, feel free to email us at support@nokking.com with any comments, suggestions, or feedback!

Why do I need to provide a payment method?

The payment method validates your identity since you’ll be trying products for free!

What if I damage the product? What if it is lost or stolen?

Regular wear and tear or minor and accidental damage is 100% covered by us! Loss, theft, or negligent destruction of the product is not covered under our policy and depending on the situation, you might be charged up to the product’s full retail value.

We understand accidents happen so don’t hesitate to contact us at support@nokking.com.

Can I keep the tryout product?

Most of our tryout products are available to purchase along with a discount —go to My Account to learn more about your tryout product. You may also purchase a brand new version of the tryout product and we will swap them during delivery.

RETURNS
How do I return a product at the end of a tryout?

We will pick it up at the end of your tryout, free of charge. For same-day pickups, please schedule before 12PM. To schedule a return, go to My Account and click on Schedule Pickup.

How do I prepare for returns?

Please return the product in the original packaging. Our delivery team will pick up the package at your scheduled time slot. If you don’t have a secure location for pickup, please make sure you or a friend is available to give us the package!

What if I forget to return a tryout product?

We understand it happens —if you are experiencing any issues with returning your product, please email us at support@nokking.com and we will do our best to accommodate. If a return is not scheduled by the end of your tryout period and we don’t hear from you, we reserve the right to charge you a $20 late fee, for each day the product is late. If the product still has not been returned within 5 days after your tryout ends, it will be considered a non-return, and we will charge you the product’s full retail value along with the late fees.

Can I use a different address for delivery vs. return?

Yes, go to My Account and under the Pick-Ups tab, you can uncheck the box that says ‘Pick-up Address same as delivery’ and enter your new pick-up address. If the new address is outside of our delivery service zone, please email us at support@nokking.com for assistance.

PARTNERSHIPS & PR
I want to work with you! How do I get started?

Awesome! We’re always open to listing great new products or hearing about your ideas. Please email us at partnerships@nokbrands.com.

PR requests?

Interested in featuring nok in your next story? We’d love to talk! Email us at press@nokbrands.com.